At DocuGenie Mobile Notary (“DocuGenie”, “we”, “our”, or “us”), your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website (the “Services”).

By accessing or using our Services, you agree to the practices outlined in this Privacy Policy.

We may collect personal information when you:

• Visit our website;
   
• Schedule or complete a notarization appointment;
   
• Communicate with us via email, phone, or contact forms;
   
• Subscribe to updates or request information;
   
• Interact with our mobile notaries or customer service representatives.
   

Information you provide:

• Name, email address, phone number, mailing address;
   
• Government-issued ID (e.g., driver’s license, passport);
   
• Documents submitted for notarization;
   
• Signatures, audio/video recordings from remote sessions (if applicable);
   
• Billing and payment details;
   
• Any information voluntarily shared in communication or feedback.
   

Information collected automatically:

• IP address, browser type, operating system;
   
• Date and time of website visits;
   
• Website usage data for analytics and improvements.
   

Information from third parties:

• Identity verification providers or payment processors may share data to facilitate services.
   

We use your information to:

• Provide and manage notary services;
   
• Confirm appointments and verify identity;
   
• Maintain legal compliance with state notary laws;
   
• Improve our website and user experience;
   
• Respond to inquiries and provide customer support;
   
• Send relevant service updates or communications (marketing communications require your consent);
   
• Maintain transaction records as required by law.
   

We may share your information with:

• Contracted mobile notaries to complete services;
   
• Identity verification or payment processing vendors (e.g., Stripe, Square);
   
• Legal authorities if required by subpoena, court order, or regulatory compliance;
   
• Third-party service providers that support our business operations (e.g., cloud storage, CRM tools);
   
• Prospective business partners in the event of a sale, merger, or transfer.
   

We do not sell or rent your personal data.

Each commissioned notary may be required to maintain independent records (e.g., notary journal entries) based on state law. DocuGenie is not responsible for these independently maintained records. If a legal privacy request is submitted, we will cooperate in good faith to honor it without violating notary retention laws.

You may:

• Access or update your personal information by contacting us;
   
• Unsubscribe from marketing emails using the link provided in the email;
   
• Request deletion of your information (subject to legal obligations);
   
• Decline cookies via browser settings (see Section 7).
   

To exercise your privacy rights, email us at mobile@docugenienotary.com. We will respond within 30 days, subject to verification and legal limitations.

Our website may use cookies and similar technologies to:

• Analyze traffic and performance;
   
• Improve navigation and functionality;
   
• Serve tailored advertising (with user consent).
   

You can manage cookie preferences through your browser settings or opt out of interest-based advertising at:

• http://optout.aboutads.info
   

We implement reasonable physical, technical, and administrative measures to safeguard your personal information. While no system is 100% secure, we work diligently to protect your data from unauthorized access or disclosure.

We retain personal data only as long as necessary to:

• Complete notarial services;
   
• Comply with applicable legal or regulatory requirements;
   
• Maintain transaction records and support auditing obligations.
   

Notarized documents and session recordings (if any) may be retained up to 10 years, in accordance with state law.

Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before engaging with them.

We may update this Privacy Policy periodically. If significant changes are made, we will post the updated version with a new effective date. Continued use of our Services indicates acceptance of the changes.

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:
📧 Email: mobile@docugenienotary.com